Lewes District Council

Missed bin

Before you report a missed bin please check that:

• Your collection day is correct;
• Your rubbish was out from 6 am on the day of collection;
• Your rubbish was normal household waste;
• Your rubbish was on the edge of your property in a clearly visible location (unless you have already qualified for a back door collection due to your disability or as an elderly person);
• Your rubbish was properly contained (e.g. not left loose in a dustbin or wheeled bin or on the pavement);
• Access to your rubbish was clear

If all of the above apply, you can report to us by contacting Customer Services giving the location details or use the fault reporting system.

Your rubbish will be collected if we establish it was overlooked by us. We will endeavour to collect it by the end of the next working day of it being reported.
 
We would not normally phone you back following your report of a missed bin. However if your rubbish was repeatedly missed we may phone you in order to establish the cause.

Rubbish is classed as 'repeatedly missed' if this has happened more than once in the last 2 months and was deemed to be an oversight on our part.

Discarded items

If you are unsure of what can and can't be disposed of amongst your household waste, please refer to our pages covering hazardous waste, bulky waste items, sharp objects, and clinical and medical waste.

Recycling Sites

If you have other items for recycling, the local household waste recycling site may be able to help instead. These are operated by East Sussex County Council and are open during Bank Holiday periods