Council Performance – Celebrating Success

Lewes District Council has improved performance across a number of key services during 2015/16.

Data collected to monitor the speed, efficiency and effectiveness of service delivery shows some areas of excellent performance across many parts of the Council, as set out in a report to the Council’s Cabinet Meeting held on 4 July. The performance of key services is carefully scrutinised by councillors to ensure service standards are maintained and, wherever possible, improved.

Overall performance was good for the past financial year and particular highlights include:

  • Formal adoption of the Lewes District Local Plan (known as the Core Strategy)
  • The second successful annual Lewes District Business Awards that celebrates excellence amongst the District’s business community. Due to their overwhelming success, the third Lewes District Business Awards event takes place on 14 July 2016
  • The introduction of a new garden waste collection service to residents in our coastal areas

Overall, around 80% of service performance targets were either met, exceeded or within a 5% variance as at the end of March 2016.

Strategic partnership projects which have also been delivered or seen notable progress include:

  • A number of regeneration projects for Newhaven and surrounding areas such as the University Technical College, a new Enterprise Zone for Newhaven and completion of the £2.5M expansion of business space and services at the recently extended Newhaven Enterprise Centre
  • A major joint venture with Santon North Street to transform the North Street Quarter of Lewes that will deliver a truly exceptional development for the people and businesses of Lewes. Planning consent has been granted within the last year
  • A new shared “one stop shop” facility at Saxon House in Newhaven offering local residents greater access to services, operating a shared reception with Sussex Police and providing services as efficiently as possible

Councillor Elayne Merry, Lead Member for People and Performance said: “There have been notable improvements in performance during 2015/16. Staff processed benefit claims more quickly than in previous years, and we continue to recover the majority of benefit overpayments. We have collected above target levels of Council rent and tenant satisfaction remains extremely high. We continue to invest in waste and recycling to improve service quality and efficiency. We have met all of our improvement targets in planning during the year and continue to offer a speedy and efficient service to applicants, agents and local communities. Finally, our local residents have noticed that we are doing a good job; our most recent Residents’ Survey shows that 63% of respondents were very or fairly satisfied with how the Council runs things. Staff across the Council are congratulated and thanked for the positive contribution they have made to the progress and performance that has been achieved over the past year.”

Story published on 12 July 2016