Information, Advice and Support

A guide to information, advice and support services for the residents for Lewes District.

You will find contact details, information, and links to different types of websites, arranged under specific issues and themes to get in touch with the right people and organisations who can help you. This website will be checked regularly to ensure that all information provided and services listed, are accurate and up to date.

This directory is created and maintained between Sussex Community Development Association and Lewes District Council, as part of the Big Lottery funded Lewes District Advice Partnership. For more information on the members and projects of the Partnership, and for support services available in your area, please contact the Information Centre on 01273 517375, or email infohub@sussexcommunity.org.uk.

Housing

Lewes District Council Housing Advice
Housing advice including help to find accommodation, and support
Southover House
Southover Road
BN7 1AB
01273 484006
01273 484261
01273 484001
housing@lewes.gov.uk
http://www.lewes.gov.uk
Lewes District Council Housing Advice Surgery
Drop in surgeries for anyone having problems with their current housing or who need help finding somewhere to live
Southover House
Southover Road
BN7 1AB
http://www.lewes.gov.uk
Lewes District Council Housing Advice Surgery
Drop in surgeries for anyone having problems with their current housing or who need help finding somewhere to live
Meridian Centre
Meridian Way
BN10 8BB
http://www.lewes.gov.uk
Lewes District Council Housing Advice Surgery
Drop in surgeries for anyone having problems with their current housing or who need help finding somewhere to live
Saxon House
Meeching Road
BN9 9QX
http://www.lewes.gov.uk
Lewes District Council Housing Advice Surgery
Drop in surgeries for anyone having problems with their current housing or who need help finding somewhere to live
Seaford Town Council
37 Church Street
BN25 1HG
http://www.lewes.gov.uk
Brighton Housing Trust
Specialist housing advice in relation to legal issues, housing issues and homelessness
Highlight House
8 St Leonard's Road
BN21 3UH
01323 340120
Homeworks
Floating support service for 16-64. Help for those who are homeless or risk losing their home, and needs support to live independently
01273 898700
referrals@homeworkswest.org.uk
Steps
Short-term housing support for people over 65 to work out personal support plans to keep living independently
01323 436414
referrals@stepswest.co.uk
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
The Barn
3 North Court
BN7 2AR
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Southover House
Southover Road
BN7 1AB
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Seaford Town Council
37 Church Street
BN25 1HG
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Meridian Centre
Meridian Way
BN10 8BB
https://www.citizensadvice.org.uk/housing/
Homelink
Interest-free loans to cover part, or all, of the finance needed to access accommodation
http://www.lewesdistrictchurcheshomelink.org.uk/
Lewes District Council
Housing benefits & council tax reduction scheme
01273 471600
http://www.lewes.gov.uk/council/15430.asp
Brighton Housing Trust
Specialist housing advice in relation to legal issues, housing issues and homelessness
Highlight House
8 St Leonard's Road
BN21 3UH
01323 340120
Entitled to
An on-line calculation to show what benefits you can claim
http://www.entitledto.co.uk/
Lewes District Council
Housing advice including help to find accommodation, and support
Southover House
Southover Road
BN7 1AB
01273 484006
01273 47007
housingneeds@lewes.gov.uk
http://lewesdc.firmstep.com/default.aspx/RenderForm/?F.Name=fM6g3BTXjbb
Brighton Housing Trust
Specialist housing advice in relation to legal issues, housing issues and homelessness
Highlight House
8 St Leonard's Road
BN21 3UH
01323 340120
Homeworks
Floating support service for 16-64. Help for those who are homeless or risk losing their home, and needs support to live independently
referrals@homeworkswest.org.uk
Homelink
Interest-free loans to cover part, or all, of the finance needed to access accommodation
http://www.lewesdistrictchurcheshomelink.org.uk/

Health & Help

Police
For those in immediate danger
999
Police
For non-emergencies
101
CRI - East Sussex Independent Domestic Violence Advisor (IDVA)
Support for those living with domestic abuse to improve safety and reduce risk
0844 225 0657
http://www.cri.org.uk/content/east-sussex-domestic-abuse-service
Lewes District Council
Housing advice and support - help to find accommodation and to increase safety in your home
01273 484006
National Domestic Violence Helpline
Run in partnership between Refuge and Women's Aid, for refuge support
0808 200 0247
http://www.nationaldomesticviolencehelpline.org.uk/
Crimestoppers
To pass on anonymous information if you think someone is experiencing domestic abuse
0800 555111
https://crimestoppers-uk.org/
Mens Advice Line
For emotional support and practical advice, including information on how to increase safety
0808 801 0327
http://www.mensadviceline.org.uk/
Broken Rainbow helpline
Confidential support for those experiencing domestic abuse who are LGBT
0300 999 5428
http://www.brokenrainbow.org.uk/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
The Barn
3 North Court
BN7 2AR
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Southover House
Southover Road
BN7 1AB
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Seaford Town Council
37 Church Street
BN25 1HG
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Meridian Centre
Meridian Way
BN10 8BB
https://www.citizensadvice.org.uk/housing/
Sussex Community Counselling
Low cost one to one counselling service, including youth counselling, and counselling for those who have been sexually abused
31a High Street
BN9 9PD
01273 512108
counselling@sussexcommunity.org.uk
Southover Counselling Lewes
Counselling service aiming to support people or couples with emotional or psychological issues which may be affecting their lives
Southover Counselling
Church End
1 Cockshut Road
BN7 1JH
http://www.southovercounselling.org.uk
Together
Flexible and individually tailored, person centred support for individuals experiencing mental health issues
47a Western Road
BN7 1RL
01273 475219
lewes-yourway@together-uk.org
http://www.together-uk.org/our-mental-health-services/your-way/
Together
Flexible and individually tailored, person centred support for individuals experiencing mental health issues
Marshall Lane
BN9 9RB
01273 514753
newhaven-yourway@together-uk.org
http://www.together-uk.org/our-mental-health-services/your-way/
WRAP (Wellness Recovery Action Plan)
One to one support, and courses and workshops that enable people to create their own WRAP®, through developing self-awareness, building on existing strengths, enhancing self-esteem and confidence, managing stress and promoting wellbeing
07507 734370
molly@coastalwellbeing.co.uk
http://www.coastalwellbeing.co.uk/
WRAP (Wellness Recovery Action Plan)
One to one support, and courses and workshops that enable people to create their own WRAP®, through developing self-awareness, building on existing strengths, enhancing self-esteem and confidence, managing stress and promoting wellbeing
07598 323254
lucy@coastalwellbeing.co.uk
http://www.coastalwellbeing.co.uk/
Lewes District Council Funeral
Advice on what to do and how to arrange a funeral
Southover House
Southover Road
BN7 1AB
http://www.lewes.gov.uk/community/278.asp
Gov.uk
Death and bereavement overview and advice
https://www.gov.uk/after-a-death/overview
Mind
Information on types of mental health problems, where to get help, medication and advocacy
0300 123 3393
http://www.mind.org.uk/
Rethink
Practical mental health support for those affected by mental health issues
0300 500 0927
http://www.rethink.org/home
Cruse Bereavement
Drop-in bereavement support in East Sussex and Lewes District
The William & Patricia Venton Centre
Junction Road
BN21 3QY
01323 642942
cruse@cruseeastsussex.org.uk
http://www.cruse.org.uk/east-sussex-area/
Samaritans
Confidential, emotional support
08457 909090
http://www.samaritans.org/
Care for the Carers
Support for unpaid carers who look after a relative, friend or neighbour who is frail, disabled or has a long term illness, through information, advice, groups and events
Care For The Carers
Highlight House
8 St Leonards Road
BN21 3UH
01323 738390
info@cftc.org.uk
http://cftc.org.uk/
Association of Carers
Support for unpaid carers by providing free, high quality, volunteer-led services that encourage independence and reduce isolation, including respite and befriending
Eastbourne Office
1 Faraday Close
BN22 9BH
0300 330 9498
01424 722309
Carers Direct
A guide to all elements of social care
0300 123 1053
Food Banks in Lewes District
Agencies that can refer individuals or families in need to a food bank, for emergency food parcels
http://www.lewes.gov.uk/housing/22019.asp
Discretionary East Sussex Support Scheme
Assistance for those facing financial hardship/in an emergency or whose health and safety are at risk. Grants for essential items including food, household goods, furniture, domestic appliances and help with emergency gas or electric
0300 330 9494
https://new.eastsussex.gov.uk/community/ benefits/desss/what-is-desss/
Budgeting Loans
Interest free loans for essential items including furniture, clothes and rent for those on qualifying benefits
0345 603 6967
https://www.gov.uk/budgeting-loans/overview
Furniture Now
Re-used and end of the line furniture and white goods at half price for those in receipt of benefits
Furniture Now
Unit 1
Phoenix Works
North Street
BN7 2PE
01273 487337
Lewes District Council
Discretionary Housing payments to temporarily meet rent costs for those with a housing benefit shortfall
Southover House
Southover Road
BN7 1AB
01273 471600
benefit@lewes.gov.uk
http://www.lewes.gov.uk/council/16582.asp
SCDA Employability
Support for out of work clients to find sustainable employment. Free employment agency service to employers. Provision of information, advice and guidance to individuals regarding learning and work.
01273 516347
0800 721774
Lewes Job Centre +
Help and advice for those seeking work
Medwyn House
Mountfield Road
BN7 2XR
0345 604 3719
https://www.gov.uk/browse/working/finding-job
Newhaven Job Centre +
Help and advice for those seeking work
55 High Street
BN9 9PA
346 6043719
https://www.gov.uk/browse/working/finding-job
Careers Advice Service
Up-to-date information and independent advice on work issues
0300 123 1100
https://nationalcareersservice.direct.gov.uk

Debt & Money Advice

Citizens Advice Bureau
Free, confidential and impartial generalist advice service
The Barn
3 North Court
BN7 2AR
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Southover House
Southover Road
BN7 1AB
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Seaford Town Council
37 Church Street
BN25 1HG
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Meridian Centre
Meridian Way
BN10 8BB
https://www.citizensadvice.org.uk/housing/
The Money Advice Service
Free, unbiased and independent for all aspects of debt and money advice
https://www.moneyadviceservice.org.uk/en
Money Advice & Community Support (MACS)
Face-to-face appointments giving specialist welfare benefit and debt advice. Workshops around budgeting, debt and income maximisation.
01273 517375
01273 664000
http://www.moneysavingexpert.com/loans/debt-help-plan
Money Saving Expert
Information on debt issues and debt management
Step Change (formerly the Consumer Credit Counselling Service)
Charity providing free debt advice and solutions
0800 138 1111
http://www.stepchange.org/
National Debtline
Help offering free, confidential and independent advice on debt
0808 808 4000
https://www.nationaldebtline.org/
Report A Loan Shark
If you owe money to a loan shark, or want to help someone who is in trouble with one
0300 555 2222
reportaloanshark@stoploansharks.gov.uk
https://www.gov.uk/report-loan-shark
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
The Barn
3 North Court
BN7 2AR
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Southover House
Southover Road
BN7 1AB
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Seaford Town Council
37 Church Street
BN25 1HG
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Meridian Centre
Meridian Way
BN10 8BB
https://www.citizensadvice.org.uk/housing/
East Sussex Credit Union
Provides savings and loans as an alternative to loan sharks and payday loans
01273 234858
http://www.eastsussexcu.org.uk/
Budgeting Loans
Interest-free loans for essential items including furniture, clothes and rent for those on qualifying benefits
0345 603 6967
https://www.gov.uk/budgeting-loans/overview
Homelink
Interest-free loans to cover part, or all, of the finance needed to access accommodation
http://www.lewesdistrictchurcheshomelink.org.uk/
Money Advice & Community Support (MACS)
Face-to-face appointments giving specialist welfare benefit and debt advice. Workshops around budgeting, debt and income maximisation.
01273 517375
01273 664000
Money Saving Expert
Information on debt issues and debt management
http://www.moneysavingexpert.com/loans/debt-help-plan
Sussex Community Foundation
For information regarding donations and redistribution of Winter Fuel Payments
info@sussexgiving.org.uk
http://www.sussexgiving.org.uk/surviving-winter-2013-launches
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
The Barn
3 North Court
BN7 2AR
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Southover House
Southover Road
BN7 1AB
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Seaford Town Council
37 Church Street
BN25 1HG
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Meridian Centre
Meridian Way
BN10 8BB
https://www.citizensadvice.org.uk/housing/
U-Switch
Help around energy bills and switching suppliers
http://www.uswitch.com/
Ofgem
Help around energy bills and switching suppliers
https://www.ofgem.gov.uk/information-consumers/domestic-consumers/
Discretionary East Sussex Support Scheme
Grants for essential items including emergency gas or electric
https://new.eastsussex.gov.uk/community/benefits/desss/what-is-desss/
Energy Grants Calculator
Information on energy grants, help with fuel bills, and ways to improve energy efficiency in the home
https://www.gov.uk/energy-grants-calculator
East Sussex Winter Home Check Service
Assessments for eligible households on how to keep the home warm and well, improve insulation, minor and boiler repair
0345 608 0191
East Sussex Energy Partnership
Information on Green Deal and ECO
http://www.eastsussexenergypartnership.org.uk/
Home Heat Helpline
Advice for low income households in need of heating help or paying energy bills
0800 336699
http://www.homeheathelpline.org.uk/
Energy Saving Trust / Advice Service
Can refer ECO relevant clients to particular suppliers, who provide insulation and heating measures to households on relevant benefits
0300 123 1234
Direct Gov
Cold weather and winter fuel payments for those on the relevant benefits
https://www.gov.uk/cold-weather-payment
Turn2us
Advice on installing energy saving measures and repairs to keep homes warmer or make them cheaper to heat
0808 802 2000
https://www.turn2us.org.uk/
In Touch
Advice on installing energy saving measures and repairs to keep homes warmer or make them cheaper to heat
0800 066 5768
smallworks@familymosaic.co.uk
http://www.familymosaic.co.uk/resident-services/money-matters/reduce-energy-costs/
Energy Grants Calculator
Information on energy grants, help with fuel bills, and ways to improve energy efficiency in the home
https://www.gov.uk/energy-grants-calculator
East Sussex Welfare Reform Project
Generalist and specialist advice for residents of working age affected by changes to their benefits, and professional enquiries
The Money Advice Service
Advice around claiming Universal Credit and other benefits
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
The Barn
3 North Court
BN7 2AR
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Southover House
Southover Road
BN7 1AB
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Seaford Town Council
37 Church Street
BN25 1HG
0344 411 1444
https://www.citizensadvice.org.uk/housing/
Citizens Advice Bureau
Free, confidential and impartial generalist advice service
Meridian Centre
Meridian Way
BN10 8BB
https://www.citizensadvice.org.uk/housing/
Entitled to
An on-line calculation to show what benefits you can claim
http://www.entitledto.co.uk/