Contact Housing Services

We are responsible for meeting the district's housing needs by working with a range of statutory and voluntary agencies. We are responsible for homes owned by the Council in the district. See our department's contacts.


Housing Needs - General Advice

01273 484006 / 484007

Southover House
Southover Road
Lewes
East Sussex
BN7 1AB

Contact the Housing Needs - General Advice team.


Housing Advice

01273 484001

Southover House
Southover Road
Lewes
East Sussex
BN7 1AB

Contact the Housing Advice team.


Housing - Out of hours homeless emergency number

01323 644422

Southover House
Southover Road
Lewes
East Sussex
BN7 1AB

Contact the Housing - Out of hours homeless emergency number team.


Housing Services - General Enquiries

01273 484261

Council Office,
Fort Road,
Newhaven,
East Sussex,
BN9 9QF

Contact the Housing Services - General Enquiries team.


Housing Repairs & Maintenance

01273 484448 07860 524969 (Emergencies)

Southover House,
Southover Road,
East Sussex,
Lewes,
BN7 1AB

Contact the Housing Repairs & Maintenance team.


Housing Rents

01273 484261

Council Office,
Fort Road,
Newhaven,
East Sussex,
BN9 9QF

Contact the Housing Rents team.


Estate & Tenancy Management

01273 484261

Council Office,
Fort Road,
Newhaven,
East Sussex,
BN9 9QF

Contact the Estate & Tenancy Management team.


Sheltered Housing

01273 484261

Council Office,
Fort Road,
Newhaven,
East Sussex,
BN9 9QF

Contact the Sheltered Housing team.


Tenant Participation

01273 487249

2a Horsfield Road,
Lewes,
East Sussex,
BN7 2TA

Contact the Tenant Participation team.

Tenant Resource Centre - Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday Closed
Saturday Closed
Sunday Closed
Public Holidays Closed

Please ring 01273 487249 first to arrange access as the centre is staffed by part-time employees, who may be out on business during these times.

Housing Services - Services

As a department, we offer the following services:

  • estate management,
  • tenant participation,
  • rent collection and arrears recovery,
  • repairs to properties,
  • transfers and exchanges
  • supported housing.

Housing Needs & Strategy - Services

As a department, we offer the following services:

  • Homelessness and Housing Advice
  • Housing Register
  • Special Needs Housing Advice (for people with physical or mental health needs)
  • Allocations
  • Nominations to social landlords (housing associations)
  • Nominations to other low cost housing schemes
  • Identifying current and future housing need in the District
  • Drawing up action plans to meet local housing needs
  • Seeking funding for new social housing
  • Working in partnership with a range of agencies and organisations to provide affordable homes
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Housing Staff Contacts

In the first instance, please contact us using the general enquiries above. Should this not prove satisfactory, the names and contact information of the department's management team are listed below.

Interim Head of Housing Repairs & Improvement
Jan Taranczuk
01273 484448
jan.taranczuk@lewes.gov.uk

Head of Housing Needs & Strategy
Sarah Findlay
01273 484019
sarah.findlay@lewes.gov.uk  

Tenancy Manager
Liz Martin
01273 484261
liz.martin@lewes.gov.uk

Housing Needs Manager
Jo Jacks
01273 484019
jo.jacks@lewes.gov.uk

Housing Contracts Manager
Adrian Woolridge
01273 484377
adrian.woolridge@lewes.gov.uk

Senior Housing Officer
Shelley Collins
01273 484261
shelley.collins@lewes.gov.uk

Housing Policy & Performance Manager
Stephanie Woods
01273 484261
stephanie.woods@lewes.gov.uk

Supported Housing Co-ordinator
Claire Elworthy
01273 484261
claire.elworthy@lewes.gov.uk

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Service Standards & Performance

We have an overall, council-wide customer charter setting out our staff's conduct and response times to enquiries. Along with this, each department has specific service standards to cover their work.

We regularly monitor our performance and publish our aims for the next one-to-three years, stating our intentions. The details are listed on each department's performance page.

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Complaints Procedure

We aim provide a satisfactory level of service at all times when dealing with our customers and residents. Should we fail to meet your expectations, please refer to our complaints procedure.