Contact Housing Services

We are responsible for meeting the district's housing needs by working with a range of statutory and voluntary agencies. We are responsible for homes owned by the Council in the district. See our department's contacts.

Housing Needs and Housing Services

01273 471600

Southover House
Southover Road
East Sussex

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Tenant Participation

01273 487249

2a Horsfield Road
East Sussex

Contact us

Tenant Resource Centre - Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday Closed
Saturday Closed
Sunday Closed
Public Holidays Closed

Please ring 01273 487249 first to arrange access as the centre is staffed by part-time employees, who may be out on business during these times.

People symbol

Other Housing Contacts

If there is an homelessness or property repair emergency outside of office hours you can contact us on one of these numbers:

Send a message to a specific team


Housing Services - Services

As a department, we offer the following services:

  • estate management
  • tenant participation
  • rent collection and arrears recovery
  • repairs to properties
  • transfers and exchanges
  • supported housing

Housing Needs and Strategy - Services

As a department, we offer the following services:

  • Homelessness and Housing Advice
  • Housing Register
  • Special Needs Housing Advice (for people with physical or mental health needs)
  • Allocations
  • Nominations to social landlords (housing associations)
  • Nominations to other low cost housing schemes
  • Identifying current and future housing need in the District
  • Drawing up action plans to meet local housing needs
  • Seeking funding for new social housing
  • Working in partnership with a range of agencies and organisations to provide affordable homes

Service Standards and Performance

We have an overall, council-wide customer charter setting out our staff's conduct and response times to enquiries. Along with this, each department has specific service standards to cover their work.

We regularly monitor our performance and publish our aims for the next one-to-three years, stating our intentions. The details are listed on each department's performance page.

Complaints Procedure

We aim provide a satisfactory level of service at all times when dealing with our customers and residents. Should we fail to meet your expectations, please refer to our complaints procedure.