Housing Repairs & Maintenance
Lewes District Council
Tel: 01273 484448
Minicom 01273 484488
Should you be experiencing problems, we provide a repair service for council tenants. Find out who is responsible for the fix, whether it’s an emergency or a routine repair and how to report it to us.
You can use this form to request a repair to your council home or communal area. Please complete all the mandatory fields to tell us your details and details of the repair required.
For emergencies, please do not contact us via the form above. Instead:
Please be careful to ensure this is a real emergency incident. Charges may be made when false claims are made. An emergency does not include:
Once you've contacted us, we can tell you if it’s our responsibility or yours to fix and whether it’s an emergency or a routine repair. We may need to visit to assess the work beforehand. If so we’ll contact you to make an appointment.
If a repair is needed, we ask if you want an appointment to be made with the contractor before calling. If the repair is an emergency an appointment won’t be made. However, we try to find the best time to call.
Appointments can be made for a morning, 8am-12pm, or afternoon 12pm-4.30pm visit. This is when the contractor will arrive to start the work. For a longer job, they may arrive in the morning and finish in the afternoon.
After you have reported the repair and we have agreed to do the work, we will send you a letter. Please keep this letter as it will help if you have any queries. It will tell you:
Repairs are classed in different priorities. This lists them in order of importance for safety and security. Contractors will call within a designated time. Examples are:
Sometimes, things reported as a repair end up as a larger job. This may mean a delay in the job being done. We will always let you know if this is the case.
For gas heating problems – please call our contractor BSW Services on 01444 836036. For electric heating problems, please contact us directly.
If your flat or bungalow is covered by a Scheme Manager you can use the emergency alarm cord to report faults with your heating.
If you smell gas call TRANSCO on 0800 111 999 or minicom on 0800 371787. Please inform us also after you have reported the incident.
Many housing associations are able to offer garden maintenance for elderly tenants who are not capable of doing the work themselves. This is not always possible so we work off a set of criteria.
In many instances the garden maintenance covers the cutting of grass and any hedges but does not include the maintenance of bushes, shrub beds and trees.
The garden maintenance is carried out by a contractor appointed by the housing association. They should always wear appropriate identification.
We aim to carry out all repairs on time. Unfortunately sometimes things go wrong and can cause you inconvenience and worry. If certain repairs aren’t done within target times, you may be entitled to compensation under the Government’s ‘Right to Repair’ scheme.
Not all repairs qualify. Generally they tend to be ones affecting health, safety or security. If the letter we sent you says “This is a Qualifying Repair under the Right to Repair Scheme”, then the repair would qualify for compensation.
If the repair isn’t done on time, you can ask us to get another contractor to do the work. If they also fail to do it on time then you can claim compensation.
Compensation under this scheme is made up of a single payment of £10, plus £2 for each day the repair is uncompleted, to a maximum of £50. Compensation is not paid if you haven’t given us access to your home. If you owe us money, any compensation due will be taken off what you owe.
As a tenant it is your responsibility to look after your home and keep it decorated, clean and free from rubbish. You must not deliberately break windows, doors or any fixtures or fittings.
If we have to carry out a repair or remove rubbish for which you’re responsible, you will be charged for the work. In extreme cases such damage or neglect may be grounds for eviction.
Our Housing Maintenance Officers cover the following areas:
Seaford, Firle, Glynde, Lewes Malling, Falmer, Kingston, Lewes DeMontfort.
Newhaven, Peacehaven, Telscombe Cliffs, Rottingdean, Piddinghoe, Rodmell, South Heighton, Ringmer
Barcombe, Chailey, Cooksbridge, Ditchling, Newick, East Chiltington, Plumpton, Streat, Wivelsfield, Landport Lewes, Lewes Town.