Office Telephone Hours

Reception opening times are available below:

• Fort Road Newhaven
• Southover House, Lewes
• Fisher Street, Lewes

Tenant Resource Centre - Opening Hours

Please ring 01273 487249 first to arrange access as the centre is staffed by part-time employees, who may be out on business during these times.

Housing Services - Services

As a department, we offer the following services:

• estate management,
• tenant participation,
• rent collection and arrears recovery,
• repairs to properties,
• transfers and exchanges
• supported housing.

Housing Needs & Strategy - Services

As a department, we offer the following services:

• Homelessness and Housing Advice
• Housing Register
• Special Needs Housing Advice (for people with physical or mental health needs)
• Allocations
• Nominations to social landlords (housing associations)
• Nominations to other low cost housing schemes
• Identifying current and future housing need in the District
• Drawing up action plans to meet local housing needs
• Seeking funding for new social housing
• Working in partnership with a range of agencies and organisations to provide affordable homes
  

Service Standards & Performance

We have an overall, council-wide customer charter setting out our staff's conduct and response times to enquiries. Along with this, each department has specific service standards to cover their work.

We regularly monitor our performance and publish our aims for the next one-to-three years, stating our intentions. The details are listed on each department's performance page.

Complaints Procedure

We aim provide a satisfactory level of service at all times when dealing with our customers and residents. Should we fail to meet your expectations, please refer to our complaints procedure.