Legal Services - Services

The Legal Services Unit on occasions provide legal services and assistance to town and parish councils and to other organisations working in partnership with the Council.

The Estates Unit manages the council’s landholdings which comprise a number of industrial estates and other properties, and ensures the council is provided with valuation expertise.

The Local Land Charges Unit processes local authority searches and maintains the local land charges register. 

Service Standards & Performance

We have an overall, council-wide customer charter setting out our staff's conduct and response times to enquiries. Along with this, each department has specific service standards to cover their work.

We regularly monitor our performance and publish our aims for the next one-to-three years, stating our intentions. The details are listed on each department's performance page.

Complaints Procedure

We aim provide a satisfactory level of service at all times when dealing with our customers and residents. Should we fail to meet your expectations, please refer to our complaints procedure.