Performance indicators

Best Value Performance Indicators (BVPIs)

At the heart of best value is the performance management framework. This provides for annual reporting by local authorities of a set of national performance indicators set by the Government. The Government has specified a balanced set of indicators, reflecting the broad range of local services. It has also ensured that they represent policy priorities. The set of indicators has been designed to provide a rounded view of performance. They reflect the resources devoted to the service, the efficiency with which those resources are used, the quality of the service and the service users’ experience of service delivery. The five dimensions of performance are:

• strategic objectives: why the service exists and what it seeks to achieve.
• cost/efficiency: the resources committed to a service and the efficiency with which they are turned into outputs.
• service delivery outcomes: how well the service is being operated in order to achieve the strategic objectives.
• quality: the quality of the services delivered, explicitly reflecting users' experience of services.
• fair access: ease and equality of access to services.

The BVPIs are of two types:

The Best Value Corporate Health indicators

These provide a snapshot of how well the authority is performing overall. These indicators are designed to reflect the underlying capacity and performance of local authorities as democratic institutions responsible for managing a significant share of public expenditure.  

The Council's most recent performance against the Corporate Health Indicators can be viewed in the Performance Indicator tables below.

The Best Value Service Delivery indicators.

These indicators enable comparisons to be made between the performance of different authorities, including different types of authorities, and within an authority over time across a range of services. The main service areas (for District Councils) are;   

Housing Services
Benefits
Environment Environmental Health
Planning
Cultural Services
Community Safety
Community Legal Service  

The Council's most recent performance against the Service Delivery Indicators can be viewed in the Performance Indicator tables below.

Local Performance Indicators

Authorities are encouraged to develop local performance indicators in addition to the BVPIs. Local indicators are an important measure of local performance and of the responsiveness of the authority to meeting local needs. They allow authorities to reflect local priorities and tailor best value to suit local circumstances. They also provide managers with better information.  

The Council's most recent performance against its local performance indicators can be be viewed in the Local Performance Indicators documents below.