Lewes District Council

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Corporate Performance
Thebes Annexe
Lewes District Council
32 High Street
Lewes
East Sussex
BN7 2LX

Tel: 01273 484156
performance@lewes.gov.uk
Minicom 01273 484488

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Internal Services - Performance & Policies

Comprising corporate support, IT and personnel, Internal Services provides vital communication and administrative support for the rest of the Council.

Councillor James Page

Foreword by the Cabinet Member for Finance, Resources and Communications, Councillor James Page

I am pleased to introduce these service plans for the coming years.

Behind the Council’s front line services there has to be effective backroom processes and procedures, run by efficient and dedicated staff. Our plans will help make those processes even more efficient over the coming years and help provide better frontline services to our customers.

The current economic climate and rising expectations from our customers will mean that IT developments will be even more vital to help us deliver affordable and effective services over the coming years. 3 years is a long time in IT terms and I am sure that new technologies and opportunities will arise before 2013. When they do we will take advantage of them wherever we can and where they will improve our services. I believe that the initiatives set out in this plan will result in significant improvements in how we work, how we keep our information secure and to the speed and efficiency with which we can serve our customers.

The Council relies on its staff to deliver affordable and effective services. Our services will be stretched over the coming years as never before and ensuring that our staff are well-motivated, supported and perform well will be vital if we are to meet future challenges. We will aim to maintain the excellent work that our staff do and will help us deliver significant improvements in the speed and efficiency with which we can serve our customers.

Services

Corporate Support

Personnel

Information Technology

Service Standards

In addition to our Customer Charter we have adopted the following service standards that you can expect from us.

We will:


Equalities

Under the General Public Sector Equality Duty (2010) we must :-

  1. eliminate discrimination, harassment, victimisation;
  2. advance equality of opportunity between different groups in the community; and
  3. foster good relations within the local community

We carry out equality impact assessments (EIAs) for new or existing policies, strategies and services to see what effect they will have on different groups within our communities.  This helps us to identify potential consequences for these groups and ensure any negative impacts are eliminated or reduced.  They can also help us to identify actions to eliminate discrimination and promote positive relations between groups which are incorporated into our Departmental Service Plan.

Further information is available on our Equalities Policy and for copies of our Equality Impact Assessments.


Developing and Improving our Services

As both an internal support function and a front-facing service department, we are always looking to improve the services and support we provide. There are a number of factors which effect what we do both national and local.  The main drivers for change likely to impact during 2011/12 are set out below:

National drivers for change

Local drivers for change


Performance, Progress and Forward Plans

We have reviewed our progress and performance for last year.  A summary is provided here.

PDF
PDF Internal Services – Service Plan 2010/11 – Progress and Performance Report (0.21mb)

Our detailed plans for the year ahead are set out below. Our service plans will be monitored and reviewed regularly and any new/future work programmed in accordingly;
PDF Internal Services – Service Plan and Resources 2011/12 (0.04mb)


Website statistics

  Date range   Visitors to the site/
  Total Unique Visitors       		  Number of pages viewed 
01/01/2012 - 31/01/2012 23,105 146,070
01/12/2011 - 31/12/2011 17,559 115,334
01/11/2011 - 30/11/2011 29,826 150,157
01/10/2011 - 31/10/2011 24,945 130,323
01/09/2011 - 31/09/2011 19,378 121,303
01/08/2011 - 31/08/2011 19,739 122,926
01/07/2011 - 31/07/2011 18,905 117,163
01/06/2011 - 30/06/2011 18,299 119,832
01/05/2011 - 31/05/2011 24,598 152,906
01/04/2011 - 30/04/2011 18,362 78,111
01/03/2011 - 31/03/2011 18,515 83,061
01/02/2011 - 28/02/2011 15,441 71,105
01/01/2011 - 31/01/2011 16,915 82,203

Departmental Policies & Strategies

We have a number of departmental strategies and policies for which we are responsible. These guide various aspects of our work and include:-