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You are here: Home > Your Council > Council performance and plans > Customer charter > Service standards > Website Website
As part of our efforts to make sure that this web site delivers what our users want, we monitor standards and usage, website availability and respond to the 'Better Connected' annual report commissioned by the Society of Information Technology Management (SOCITM). Contact UsTel: 01273 471600 , Minicom: 01273 484488, Email: webmaster@lewes.gov.ukYou can visit us at: 4 Fisher Street, Lewes, East Sussex, BN7 2DQ Maps: Maps of the Lewes District Read More...Information & Communications Technology UnitStandards and UsageAs part of our efforts to make sure that this web site delivers what our users want we monitor its availability, the number of users (visitors) each month and the number of page impressions users see. This allows us to make sure that the service is available and indicates whether or not we are attracting users and providing content that they want to see. Our results follow. AvailabilityWe use the site monitoring service provided by SiteMorse to ensure our website is performing satisfactorily. Follow the link below for past monitoring reports. Our aim is for the site to be available at least 99.5% of the time i.e. less than 7 minutes a day when it is not working. 'Available' means that the web server responded successfully with HTML for the page. We are continually working to improve this statistic.
We use the Urchin service provided by Google Analytics to monitor visitor numbers and page views. Results for recent monitored periods are as follows:
We use SiteMorse to check the overall compliance of our site with international standards of writing, performance, link validation and monitoring. We are using these reports to correct errors and warnings. 'Better Connected' 2008This annual report commissioned by the Society of Information Technology Management (SOCITM) reviews all public sector web sites for usability, quality and development. The content of the sites are rated against a four-point scale. This site is ranked as "Standard". Providing this information meets Priority Services and Transformation Outcome R25 as required by the Office of the Deputy Prime Minister. Useful Links
Use the following external link to the Broadband Expert website to compare mobile broadband or broadband, test your current broadband speed, get customer reviews and look at broadband guides
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