Contracts & Facilities - Policies & Performance

The Contracts and Facilities Division, part of the Finance Directorate, oversees major contracts to ensure services provided by our contractors are cost-effective and that our facilities are clean, safe, well-maintained and accessible to all.

The Clean and Green Team works closely with the Police and other services of the Council to reduce environmental crime such as fly-tipping and abandoned vehicles.

Foreword by Cabinet Member for Finance, Resources and Communications, Councillor James Page

Providing a range of community facilities that offer value for money and meet the needs of local people is at the heart of this service plan as is the need to make sure we monitor a number of important and valuable contracts for the Council including leisure services, cleansing of public conveniences, grounds maintenance and office cleaning etc.

Foreword by Cabinet Member for Regeneration, Partnerships and Engagement, Councillor Tony Nicholson

The Council has given responsibility for the management of its leisure centres, swimming pools and leisure services to Wave Leisure. The Council is responsible for ensuring the money that is paid to Wave Leisure is spent wisely and that it continues to provide a range of quality leisure services which meet the needs of all groups in the community.

We monitor the performance of Wave Leisure closely to ensure performance standards and targets are met.

Foreword by Cabinet Member for Health & Environment, Councillor Andy Smith

The Clean & Green Team helps to protect the environment from anti social behaviour such as fly tipping and abandoned vehicles through a strong enforcement focus and the delivery of education and preventative work.

Services

Procurement and contract management, primarily in respect of Wave Leisure, office cleaning, grounds maintenance and public convenience cleaning;
Caretaker Services for the Council’s administrative buildings;
Clean & Green Services - Abandoned, Nuisance and Untaxed Vehicles, Fly-Tipping, Littering, Graffiti etc.

Aims, Objectives and Outcomes

We aim to provide a range of efficient and effective services that support value for money, meet the needs of service users and protect the local environment.

Service Objectives	Outcomes
Clean & Green: To process abandoned/nuisance vehicles; To deal with a range of environmental anti-social behaviour issues, such as littering, fly tipping and graffiti.	1) Ongoing reduction in environmental crime and environmental anti-social behaviour. 2) Levels of cleanliness which meet locally set standards. 3) Response times that meet or exceed locally set standards.
Contracts & Facilities Management: To manage the physical upkeep of Council land and assets such as car parks, public conveniences and leisure centre buildings; To procure and monitor the performance of cleaning contracts and provide caretaking, porterage and security services for all Council staff and buildings.	1) Positive customer experience of using Council facilities. 2) Contracted services demonstrate value for money and meet the needs of service users. 3) Internal customers are happy with the services provided.

Service Standards

In addition to our Customer Charter we have adopted the following service standards that you can expect from us.

Amenities

Inspect all amenity facilities on a weekly basis.
Undertake all repairs or replacements within 48 hours of any report.

Car parks

Inspect every car park for cleanliness and maintenance on a weekly basis.
Respond to all reported incidents within 48 hours.

Clean and Green Team

Inspect all vehicles reported as abandoned or nuisance within 24 hours.
Remove all abandoned vehicles within 48 hours of obtaining the legal power to do so.
Respond to all reported problems within 24 hours and resolve them within 48 hours.
Remove offensive graffiti within 24 hours of it being reported to us.
Take legal action against any identified fly-tipping offender.

Public Conveniences

Maintain all facilities in good condition.
Respond to all reports of damage or breakdowns within 24 hours.
Inspect every public toilet on a random basis at least once a week.
Our contractors will clean all public toilets at least once a day.

Equalities

Under the General Public Sector Equality Duty (2010) we must :-

eliminate discrimination, harassment, victimisation;
advance equality of opportunity between different groups in the community; and
foster good relations within the local community

We carry out equality impact assessments (EIAs) for new or existing policies, strategies and services to see what effect they will have on different groups within our communities. This helps us to identify potential consequences for these groups and ensure any negative impacts are eliminated or reduced. They can also help us to identify actions to eliminate discrimination and promote positive relations between groups which are incorporated into our Departmental Service Plan.

Further information is available on our Equalities Policy and for copies of our Equality Impact Assessments.

Developing and Improving our Services

We have assessed the risks and the main drivers for change likely to impact the service during 2011/12:

National impacts

Pressure on budgets and resources and the impact this has on the control environment and risks to the Council;
The new Public Sector Equality Duty.

Local impacts

The impact of organisational changes on the work of the Service;
Changes in joint working/shared services agenda in collaboration with other Councils in East Sussex; and
The change in political administration following the District Council elections in May 2011;
Challenging budget savings targets.

Performance, Progress and Forward Plans

We have reviewed our progress and performance last year. A summary is provided here.

Contracts and Facilities - Service Plan - Progress and Performance 2010/11
PDF Contracts and Facilities Service Plan (0.08mb)

Department Policies & Strategies

We publish the details of how we organise and decide the various aspects of our work. The policies list the rules we work to and the strategies show what we are planning to achieve and how.

PDF
PDF Crime Reduction Strategy (0.52mb)

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