Lewes District Council

Environmental Health - Policies & Performance

We publish details of our annual ambitions and how we performed undertaking them. We also show any policies or strategies on areas of our work.

Service Aims

Along with our council-wide customer charter, this department has specific aims to deliver a satisfactory service.

To protect and enhance the health and safety of those who live, work in or visit the District.
To secure a good quality environment for local communities.
To promote improved standards of housing in the Lewes District
To provide a comprehensive licensing service to regulate the safety, amenity and effectiveness of services to the public.

Service Standards

You can expect to receive a certain level of service from us. There are the stardards by which this department operates. Should you not be fully satisfied, please see our complaints proceedure.

Commercial Activities
Inspect all registered food premises in accordance with national food safety standards.
Respond to complaints concerning food within 3 working days.
Respond to complaints about health and safety at work within 3 working days.
Investigate all reports of accidents at work within 3 working days or in the case of serious accidents, within 1 working day.

Community Health and Private Sector Housing
Respond to noise complaints within 3 working days
Respond to complaints of blocked drains and sewers within 1 working day and take appropriate action.
Respond to complaints of nuisance, filthy and vermin-infested premises and rubbish accumulation within 3 working days
Respond to all requests for Disabled Facilities Grants within 3 working days. All fully completed applications, accompanied by a Social Services occupational therapist’s recommendation will be determined within 3 months of receipt.
Respond to complaints of disrepair or unfit accommodation in private rented properties within 3 working days.

Environmental Protection and Sustainable Development
Promote environmentally friendly policies and procedures across the Council and in local communities.
Respond to requests for pest control within 3 working days.
Respond to complaints of stray dogs within 6 hours (during our normal office hours).

Department Policies & Strategies

We publish the details of how we organise and decide the various aspects of our work. The policies list the rules we work to and the strategies show what we are planning to achieve and how.

Environment

PDF
PDF Energy Policy (0.62mb)

PDF
PDF Sustainability Strategy (0.15mb)

PDF
PDF Strategy for a Changing Climate - Climate Change Guide for Lewes District (0.73mb)

PDF
PDF Draft Strategy for a Changing Climate - Climate Change Action Plan for Lewes District (1.70mb)

PDF
PDF Climate Change Adaption and Mitigation Plan 2009-2016 (0.98mb)

PDF
PDF Home Energy Conservation Act Progress Report (0.15mb)

PDF
PDF Flood and Coastal Defence Policy Statement (1.23mb)

PDF
PDF Air Quality Assessment - Part One (0.79mb)

PDF
PDF Air Quality Assessment - Part Two (0.68mb)

PDF
PDF Air Quality Assessment - Part Three (0.76mb)

PDF
PDF Air Quality Assessment - Part Four (1.31mb)

Excel
Excel Local Environmental Indicators (0.10mb)

PDF
PDF Contaminated Land Inspection Strategy - Part One (1.11mb)

PDF
PDF Contaminated Land Inspection Strategy - Part Two (1.21mb)

Licensing

PDF
PDF Statement of Gambling Policy (0.15mb)

PDF
PDF Statement of Licensing Policy (0.28mb)

Department Service Plans

We produce annual documents outlining our work for the coming one to three years. It is reviewed from January to March each year alongside the budget-setting process and is published each April.

PDF
PDF Environmental Health Service Plan (0.30mb)

PDF
PDF Commercial Services Service Plan (0.30mb)