Council Policies and Performance

Performance and Standards
Performance information and data, benchmarked against national indicators, for Lewes District Council
Customer Charter
We set out a list of commitments to our customers, residents and businesses so you know what to expect from us.
Complaints Procedure
We're sorry if our service hasn't met your expectations. We strive to provide a high-quality service at all times. However, if you'd like to make an official complaint, please follow our procedure.
The Council Plan 2017 to 2020
The Council Plan sets out our priorities and key projects up to 2020.
Council Procurement
Lewes District Council currently spends almost £20 million annually on externally procured works, goods and services. Much of this spend is with Small and Medium Sized Enterprises.
Audit Arrangements
The Internal Audit service ensures that the Council's internal control environment is operating effectively. Independent external auditors also review our arrangements and performance and summarise their findings in a letter each year.
Health and Safety Policy
Through the way we work and behave, Lewes District Council will, so far as is reasonably practicable, take the necessary steps to ensure the Health, Safety and Welfare of all our employees at work.
Lewes District Council’s Health and Safety Profile – Autumn 2016
Recent routine HSE inspections included the Household waste and recycling service and the Parkour (free running obstacle course) in Valley Road.