Contact us

Your views matter

The Council's main switchboard telephone number is 01273 471600.

As a Council, we are always looking to improve our service to our customers.  To help us do this, we welcome any comments, complaints or compliments you may have.  This page sets out the different ways you can contact us and the standards of service you can expect.

We are committed to making our information and services accessible to everyone.  Information can be made available in large print, audio tape, disk or in another language on request.  Please contact Liz Lacon on 01273 484141 or email liz.lacon@lewes.gov.uk or see our webpage on translation and interpretation for more details. 

Further assistance and support in using our website can be found on our Accessibility page.   

Main contact details

You can contact us by letter, telephone, email or by visiting our offices.  Our main address is shown in the top right hand corner of this page.  All our web pages display the address, telephone number and email relevant to that particular page with fax, SMS and Minicom where appropriate.

You can also see a full list of our main Council office addresses, includes opening times for those you can visit in person or use the A to Z list of our services to find phone numbers and email addresses for particular departments.

Contacting Council officials

You can contact the heads of the main services the Council provides.

Quick Links – some easy ways to contact us online or by phone

• Customer Services Helpdesk (01273) 484999 – see the wide range of services you can enquire about or problems you can report
• Fault Reporting – follow the links to report highway and street cleansing faults directly to the responsible authority
• Submit a comment, complaint or enquiry using the online comments and complaints form
• Contact the webmaster@lewes.gov.uk if you have comments about this website
• Send an email enquiry or comment to a specific department from our email list
• Find out  who your local councillor is and how to contact them

Our service standards

• We will respond to your letter, fax or email within 7 working days. If the matter will take longer to deal with we will tell you when to expect a full response
• We will answer telephone calls within 20 seconds
• We will respond to all Freedom of Information requests within 20 working days
• We will respond to any complaints referred to a head of service within 20 working days

For more information on standards see our customer charter and service standards for specific departments and services. 

If you would like more information about the Council's performance and plans, including how we are doing against national targets, visit our Performance and Plans page.

If things go wrong

We are committed to providing high quality services to people in the District and aim to resolve straightforward complaints at the first point of contact.  If you are still not happy with how we have responded to your request or complaint, you can use our complaints procedure.